Refund & Cancellation Policy

At IkPay, our principles revolve around transparency and high-quality service. We are committed to delivering a smooth and reliable experience. If you have concerns or feedback, our support team is available to assist.

Unused Balance Clause

Where top-up/advance payment is deposited in a retailer or distributor account and remains unused, the user may request a refund after one month from deposit date.

• Refund Request: submit a formal request with transaction details.
• Processing Time: processed within 21 working days from request receipt.
• Refund Method: returned to the same source account/payment mode used originally.

Refund / Return / Exchange Policy

All recharge transactions are final. Refunds/exchanges are not permitted once recharge is successfully purchased. Customer is responsible for correct mobile number/DTH account details at time of purchase.

If payment is debited but recharge is not delivered within 24 hours, raise a complaint through customer care with order details. After verification, full refund will be processed (typically within 7 working days) to the original payment source.

Cancellation Policy

• Cancellation requests must be raised within product/service-specific timeline (maximum 7 days unless specified otherwise).
• No cancellation/refund for categories like recharge, insurance premium, utility bill payments and similar instant services.
• Third-party products/services are subject to third-party rules; cancellation/refund may not be possible.
• Cancellation requests are accepted via official support email or support center only.
• Approved refunds are credited to original payment source.
• Refund amount may be partial or full based on applicable policy.

Contact

For support, complaints or refund queries, please contact customer care through official channels published on the website/app.